Every now and then we see publishers suffer from Google’s double click penalty. Due to the lack of an official name, it is also being called two clicks penalty, confirm click penalty, visit site behavior, etc. If you use Adsense or Google Ad Exchange/GAM, then for your safety, you should be aware of it. In case if you’re being hit with the penalty, then let us help you resolve it.
What is Double Click Penalty?
Normally, when an ad is clicked on your website, then the user directly reaches the ad’s landing page. But if the double click penalty is levied on your website, then a button with the text “Visit Site” will appear over the ad whenever a user clicks it.
The user has to click the “Visit Site” to reach the ad’s link. It is Google’s way of confirming whether the user actually wants to click the ad or is it an accidental/invalid click.
Although Google doesn’t consider it as a punitive measure, the additional friction created by the button causes a significant decline in the ad’s CTR, resulting in reduced revenue. The existing earnings are also deducted for the invalid clicks.
Why Does Google Impose the Two-click Penalty?
Google uses the two-click penalty as a preventive measure. By implementing the double click penalty, it makes sure that the clicks on the ads are not accidental.
Accidental and invalid clicks are harmful to Google’s business. The accidental clicks have no purchase intent, but the advertiser ends up paying for them. The money wasted on invalid clicks makes the advertisers campaign less effective. Due to this, Google’s credibility gets questioned.
Google policies clearly say that it is the webmaster’s responsibility to avert false clicks. But still, when your site sends too many such clicks to Google, then it has no other option than taking preventive measures.
As a publisher, if your site has such issues then it will be a credibility problem for you too. Not only Google but other demand partners also wouldn’t work with you. Therefore no matter whether your site is being penalized or not, you must always maintain the quality of your site in the eyes of the demand sources.
How to Know if You are Affected?
The problem with the double click penalty is that Google wouldn’t notify you about it. So, if you are not attentive, and a very small portion of your revenue comes from Google, then you wouldn’t even know about it. However, if a large number of your ad units are served by Google (which is the most likely case), then the significant dip in revenue will definitely draw your attention. Look out for the following symptoms to be sure:
- A sudden dip in the overall revenue from Adsense/Adx.
- An unnatural decline in CTR while the traffic remains the same.
- Clicking on the ad unit shows the “Visit Site” button.
Sidenote: Do not click your ad units without using the Google Publisher Toolbar. Clicking the ads by yourself is considered as ad fraud. The toolbar will help in sending the signal that the clicks are being made for testing purposes and not for malicious intentions.
How to Solve the Problem?
Once you are sure that the penalty has been imposed on you, contact Google’s support team and ask them why is this happening. There is a good chance that you won’t get a specific answer by Google but you will have a little idea about the cause of the problem.
Try to figure out why it happened, find out where the damage is the highest? Is it on mobile devices? PCs? A specific ad unit? Examine the relevant ad units. Find out what is causing the users to accidentally click on them. Is the website’s content jumping? Are the ad units covering the content? Are there any links very close to the ad unit? Make the necessary changes to solve the problem.
Check if you are receiving invalid traffic. Are there a lot of bots? Is there suspicious referral traffic? Block any such sources on the website. You can also inform Google about the invalid traffic but it would not make much difference as Google expects you to be responsible for the issue.
Here are some common solutions to the above-stated problems:
Content Jumping – Content jumping can be fixed by fixing your CSS. Here is a great resource deal with the issue – Content Jumping (and How To Avoid It)
Ads over Content – It usually happens with Adsense inventory. If you are using Auto Ads in Adsense then disabling it can solve the problem.
Links close to Ad Units – If your website offers downloadable content, email newsletters, etc and the containers for these resources are adjacent to ad units then it can lead to accidental clicks on ads. Simply, changing the location of the containers will solve the problem.
Bot Problems – You need to dive into your analytics tool and look for suspicious activity on your site like a sudden spike in traffic, bounce rate, page views, etc. Filter out the IP Addresses of the bots and block them. Your hosting provider will help you in blocking IP Addresses. You can also take the help of ad fraud detection companies.
Once you have done your side of work, wait for a few weeks. Just like the penalty was imposed automatically, it will be removed in the same way.
How to Avoid Double Click Penalty?
Prevention is better than cure. Even if you have never suffered from the double click penalty, you should make sure that you are safe. In addition to the solutions provided above, here are some tips to avoid any such mishaps:
- Label the ad units as “Advertisement” so that the users do not mistake ads as your content.
- Enlarge the margins around the ads to keep them separate from the content.
- Report invalid clicks/traffic to Google but don’t expect much because Google has already put the ball in your court by saying it is your responsibility to control such traffic.
- Use the publisher toolbar.
- Do not encourage your visitors to click on the ads, it can get you banned permanently.
Have you tried everything, but still the issue persists? Then, give us a shout. We have been managing the inventories of hundreds of publishers and we can see how to take it forward. Bonus, you’ll receive personalized and actionable recommendations to improve UX and ad revenue as well. To summarize, ads shouldn’t be clicked until the user has a genuine interest in it, and the publisher has to make it happen. Have any other questions? Let us know in the comments.